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Product Sourcing Expert great job with gadgets

at unica solutions pvt ltd.

Details

Country
China
Language
Specialization
Entry Option
Job
Application Period
Tags

Description

XLX a growing Chinese service firm headquartered in Nanshan, Shenzhen requires A CUSTOMER SUPPORT EXPERT Native English speakers or proficient English speakers from EU countries ONLY please apply Fun, full time job in a unique culture Full training and integration support provided Great career prospects Salary 10-12,000 RMB pcm Visa application supported after training period Are you patient with good organisational and soft people skills? Are you able to work on an equal level with colleagues yet train them to improve without destroying their confidence? Do you have an understanding of ecommerce, customer care, and complaint handling? Are you ready to live and work in China? Then we want to meet you. This role is largely static, it is the ability to respond to high pressure, static work that is important; As a Customer Support Expert you wil use technology as a platform to provide professional aftersales support to our customers. You will work to develop an understanding of the customer’s needs, listen to customers, communicate customers needs to team; handle customer complaints promptly and in a professional manner. You will lead a professional service team by providing role clarity for each team member; develop/coach/review the Customer Service team; manage internal resources to effectively and efficient to continuously update the skill set on each and every person in your team. More Stuff To Know: * Training / evaluation period of 3 months before signing full contract; salary raised to full level after trial period; all details explained in offer to successful candidate. * We will assist the successful applicant in applying for a China working visa and residence permit. Visa support provided during probation period 10K during 3 month probation period and 12K upon successful completion of probation period. Salary is fixed for the first year. Performance-based bonus is offered at the end of every year. Unfortunately the company only recruits people who are resident in China at the moment. The company does not conduct Skype interviews but instead requests that each shortlisted candidate come for a face to face interview at their offices in Shenzen at their own expense ,regardless of the outcome and if offered a job to begin work there within a week at most. If you believe you have the right experience and qualifications please forward your CV and include a concise covering letter clearly indicating why your background fits the above criteria to Mark at expatold_jobs@xinglongxing.com

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