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Customer Experience Manager

at Optimy

Details

Country
Belgium
Language
English
Specialization
Management/Strategy
Entry Option
Job
Application Period
November 29th, 2016 to December 31st, 2016
Tags
Manager, customer experience, customer service, brussels

Description

We are seeking a talented Customer Experience Manager to be part of a dynamic, forwardthinking team, to step up our user experience and help our Brussels-based SaaS company to become the worldwide leader! Keen on taking on the challenge? Read on! Back in 2011, surfing the wave of the digital transformation, Optimy developed an innovative and intuitive Software to help sponsors and donors make the right choices. Few years later we are a fast-growing international SaaS company based in Brussels trusted by over 160 organisations worldwide. Supported by our strong retention rate of 98%, we are looking forward to accelerate our growth and reach new horizons. Since this exciting challenge cannot happen without the right people, we are looking for entrepreneurial profiles to strengthen our team and bring strong value to the company. In return we will offer a responsible job in a fast learning environment. Your Mission: ï‚· Report directly to the CEO. ï‚· Set the right priorities for your department to reach the defined objectives (maintain retention rate over 98%, meet the upsells targets, etc.) ï‚· Lead and manage your team: recruit, coach & organise their time and efforts. ï‚· Assess and improve the overall departmental performance (KPIs, processes, tools, etc.) ï‚· Be hands-on by managing customers. ï‚· Question the status-quo, and bring a positive impact to the company. Your Profile: ï‚· Experienced in Customer Experience (Client Service, Support, etc.) ï‚· Previous experience in people management. ï‚· Excellent organisational & leadership skills. ï‚· Proficient in English, Portuguese is a plus. Our Offer: ï‚· A key role in a fast-growing company, active in one of the most exciting industries. ï‚· A competitive salary package with a bonus. ï‚· Important responsibilities. ï‚· The opportunity to grow with the company in a progressive workplace. Still reading? Apply directly through our official website http://jobs.optimy.com/en/ Our team will then get back to you!

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